Customer Success Manager / Account Manager (Remote, Full-Time)

𝗔𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗥𝗼𝗹𝗲

We're looking for a Customer Success Manager / Account Manager to become the strategic partner for the brands we work with at Connecting the Dots in FinTech.

You'll run monthly and bi-weekly calls with our clients, help shape their content strategy, advise them on what works on LinkedIn and in newsletters, and translate their needs into clear direction for our editorial team.

If you love working with clients, enjoy creating clarity, understand how content performs, and want to play a central role in building one of the fastest-growing FinTech media platforms, this role is for you.

𝗪𝗵𝗮𝘁 𝗬𝗼𝘂'𝗹𝗹 𝗗𝗼

• Run monthly/bi-weekly client calls (performance review + new ideas).
• Align content calendars, key topics, and messaging angles with brands.
• Bring strategic recommendations based on what works across our client base.
• Translate client feedback into structured briefs for our editorial team.
• Spot upsell opportunities when a client has momentum or new initiatives.
• Monitor analytics (opens, clicks, LinkedIn engagement) and share insights.
• Ensure deadlines, deliverables, and campaign components stay on track.

𝗪𝗵𝗮𝘁 𝗪𝗲'𝗿𝗲 𝗟𝗼𝗼𝗸𝗶𝗻𝗴 𝗙𝗼𝗿

Requirements (must-haves):

• Strong client-facing communication skills; able to run monthly/bi-weekly brand calls.
• Experience managing accounts or customer relationships (agency, media, consulting, SaaS).
• Ability to translate client goals into clear direction for editorial teams.
• Understanding of content formats (newsletters, LinkedIn posts) and performance metrics.
• Proactive in suggesting content ideas based on what works across clients.
• Strong project management (deadlines, follow-ups, ability to close loops internally).
• High ownership mentality; feels responsible for client success.
• Comfortable working under tight deadlines in a remote team.
• EU or LATAM/US timezone.
• Available full-time.

Nice-to-haves:

• Experience in FinTech, payments, SaaS, or B2B tech.
• Background in marketing or content strategy.
• Familiarity with editorial workflows, content calendars, or campaign planning.
• Ability to identify upsell opportunities (more content, more formats, deeper packages).
• Experience working in or with creator-led media or B2B influencer content.
• Strong motivation and passion for the FinTech ecosystem.

𝗪𝗵𝗼 𝗬𝗼𝘂 𝗔𝗿𝗲

You're structured, proactive, and love helping clients succeed.

You communicate clearly, think strategically, and enjoy turning messy inputs into actionable plans.

You're the type of person who:

• Brings order to chaos.
• Spots opportunities others overlook.
• Builds relationships and becomes the client's trusted advisor.
• Thrives in a fast-moving environment.
• Loves collaborating with editorial teams and seeing campaigns come to life.

𝗪𝗵𝗮𝘁 𝗪𝗲 𝗢𝗳𝗳𝗲𝗿

• The opportunity to shape one of the most respected FinTech media brands globally.
• A dynamic, fast-paced, remote-first environment.
• Ownership, autonomy, and the ability to directly impact client success.

𝗪𝗮𝗻𝘁 𝘁𝗼 𝗯𝗲 𝗼𝘂𝗿 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗿?

Let us know why you'd be a great fit, we'd love to meet you.